Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎01-14-2010
My Device: BlackBerry Tour 9630
My Carrier: Sprint

Re: Constant reload software 552 errors

My friend an I both got a Tour 9630. He started getting 522 error on his Tour so much that he decided to replace the device. I felt really bad since I'm a big believer on RIM and recommended it to him. I wanted to help and started installing the more apps. I was at 79MB left on the Tour at the time. Installed TIME mobile. The last app he installed that gave him the 522 error. While installing it My tour rebooted and displayed the 522 error. I used DM AppLoader to remove TIME mobile. Tried to reinstall and got the same result. Then downloaded Vlingo (used to work fine before) and got "Out Of Memory" Error. After a reboot I got the same 522 Error again. Used AppLoader and removed it. I then was worried of the reliability of my Tour and the other friends I had recommended it. They have been running them with no issues, and now I was stuck with this big problem myself. I had Viigo on my 8830 never had an issue with that device. I also had no issues with the Tour with Viigo running on it until today that tried to install more apps. I read a post that recommends to uninstall Viigo, and decided to remove it and give it a try. Me and my friend both had it installed since the first day we got the Tours. After uninstalling Viigo, I installed TIME with no issues, then Vlingo and no issues. All my apps are running fine at this time and I'm at 63MB of free memory. No issues to report. My verdict. If you have Viigo try uninstalling it. I used Viigo a lot in the past and enjoy it, but this app seem to make my Tour unstable.

New Member
Posts: 1
Registered: ‎02-17-2011
My Device: blackberry curve 8520

Re: Constant reload software 552 errors

how can you re-load the software on blackberrys

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Constant reload software 552 errors


chynamillsxx wrote:

how can you re-load the software on blackberrys




From a PC, you can install any OS package to a BB via this procedure:

Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.




If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:


  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................