Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎11-12-2008
My Device: Not Specified

Contact information disappearing when replying to emails

Hi everyone,

Let me start off by saying that I have noticed this problem most frequently with my previous 8130 and it has happened once already with my 9000.

Whenever I try to send a reply to an email I've received, I will get the message status: "Message included an invalid address" and if I go to the address book and look up the contact I tried sending to, it would be completely blank.

My solution to this problem has been to lock the phone, unlock it, then resend the message.  This is annoying to say the least.

 

Also, the reply is always sent to an arbitrary email address for the contact I'm trying to reply to.  So for example, if my colleague is sending me a message from his work account, and I try sending a reply which gets returned for having an invalid email address, after I highlight the email address which was purported to be "invalid", I see that it was sent to his hotmail account.  This problem prevents me from simply hitting menu>resend.

 

For some background, I have gone to address book>Filter and neither business nor personal are checked.

I have password and content protection enabled and I have 4.6.0.162 installed.

 

Thank you in advance for any help you may be able to provide.

Highlighted
Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Contact information disappearing when replying to emails