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New Contributor
Posts: 2
Registered: ‎02-14-2012
My Device: Bold 9330
My Carrier: Verizon
Accepted Solution

Contact name does not show on incoming calls

When somebody in my contacts list calls my BB Bold 9930 I do not see the contact name, just the phone number.  However when my BB is unlocked and somebody in my contacts list calls then I see the associated name with the number.  When the phone is locked then I only see the number.  How can I see the caller name for anyone who is in my contacts list even when my phone is locked?  Thanks for any help.

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contact name does not show on incoming calls

Remove the content protection from your Contacts list.

 

Options > Security > Encryption > uncheck Include Contacts.



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New Contributor
Posts: 2
Registered: ‎02-14-2012
My Device: Bold 9330
My Carrier: Verizon

Re: Contact name does not show on incoming calls

Thank you very much.  Works now.

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contact name does not show on incoming calls

You are very welcome.

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎02-14-2013
My Device: Blackberry Z 10
My Carrier: Zain Kuwait

Re: Contact name does not show on incoming calls

[ Edited ]

I Have That Same issue here any thoughts for the new Z 10 , i save all the numbers with country code as +965 <removed> but when i dail <removed> name not show up and also if the same number call i can't see the names???

 

EDIT: Personal Information such as phone numbers is prohibited for your security. Please review User Guidelines  under section "Be careful."

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contact name does not show on incoming calls

Go to your Settings > Security > Encryption and turn off (disable) encryption.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎02-14-2013
My Device: Blackberry Z 10
My Carrier: Zain Kuwait

Re: Contact name does not show on incoming calls

i can't find Enryption on the secuirty ?? any help??

New Contributor
Posts: 2
Registered: ‎05-27-2013
My Device: Z10
My Carrier: MTN

Re: Contact name does not show on incoming calls

This doesn't work on Z10. My encryption is off, still incoming calls from callers in my Contact shows only number

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contact name does not show on incoming calls

aderobert, indeed, you're reading a post over a year old and intended for a legacy BlackBerry device, not for the #Z10.

Would you check you phone app setting and smart dialing for the correct settings to made there?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎05-27-2013
My Device: Z10
My Carrier: MTN

Re: Contact name does not show on incoming calls

There's no smart dialing on my Z10.