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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-09-2013
My Device: 9900
My Carrier: Etisalat

Contact transfer

[ Edited ]

my old blackberry is 9780 and i am trying to transfer only contacts numbers to my new blackberry 9900.

After i do the backup through Blackberry Desktop Software and restore it back in the new device (9900) nothing appear to be change after i got w message telling me that restore is complete. PS: i have entreprise e-mail setup on the new BB 9900. 


Please any help??



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Contact transfer


Welcome to the BlackBerry Support Community.


Thank you for your question regarding restoring Contacts to your device using the BlackBerry Desktop Software.


If you are currently active on a BlackBerry Enterprise Server, it is likely that your contacts are enabled for wireless synchronization and as a result, not allowing you to restore data to that particular database.


You may want confirm that this setting is disabled via your Contacts - Options, then try again.


Thank you.



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