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New Contributor
Posts: 4
Registered: ‎01-23-2009
My Device: Not Specified

Contacts Disappeared >_<

[ Edited ]

From day one the only way to access my contacts was through the green phone icon>Pressing the contact portion of the screenClicking Contacts from the main home screen yielded none of my contacts under business or private filters and when MMS or SMSing I had to do it from the contact menu through pressing my send icon... (Could not add a recipient to my Text via the texting windowhad to pre select who i wanted to send toDidn't know how to get around that any tips are welcomed and appreciated )

 

Yesterday i did something don't know what and don't really remember doing anything really that made my contacts disappear from the call log area... that list is blank now tooI've searched and search but can't find any of my contacts anywhereI'm sure they are still on the phone somewhere because the my phones call and text history has all the recipients named still

 

I hope someone can help me

Message Edited by Skatepunk304 on 01-23-2009 04:45 PM
Message Edited by Skatepunk304 on 01-23-2009 04:46 PM
Message Edited by Skatepunk304 on 01-23-2009 04:46 PM
Message Edited by Skatepunk304 on 01-23-2009 04:47 PM
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts Disappeared >_<

Hi Skatepunk304 and welcome to the forums!

 

First try the simple hard reset.

No data will be lost when doing the following: pull the battery while the device is ON.

Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
Thanks

 

Bifocals

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New Contributor
Posts: 4
Registered: ‎01-23-2009
My Device: Not Specified

Re: Contacts Disappeared >_<

KK second problem was fixed by the reset, but My contacts are back to only showing up on the contact list next to my call log. How do i get them on the contacts menu from the Homescreen? Or do i have to go back and individually make all of my contacts either business or private?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts Disappeared >_<

Hi,

How did you first put your contacts on the phone?

When you backup or sync on desktop manager, any error messages?

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 4
Registered: ‎01-23-2009
My Device: Not Specified

Re: Contacts Disappeared >_<

Contacts where put on the phone by the guy at the Verizon store via my old phone.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts Disappeared >_<

Hi,

I think they would be on the SIM card then. We need to transfer them to the device.

Look at the user guide page 203.

Thanks,

 

Bifocals


http://na.blackberry.com/eng/deliverables/4532/userguide_0x06001404_umts.pdf
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎01-23-2009
My Device: Not Specified

Re: Contacts Disappeared >_<

nope not in the SIM book either
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts Disappeared >_<

Hi,

I think you might want to try clearing the address book database on the BB,

and reload from Outlook.

What do you think?

Thanks,

 

Bifocals


Wired sync,

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05313&sliceId=2&docTy...

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Highlighted
New Member
Posts: 1
Registered: ‎12-03-2009
My Device: Blackberry Rim Curve 8900

Re: Contacts Disappeared >_<

hi

even my contacts have disappeared from my blackberry curve 8900