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New Contributor
Posts: 2
Registered: ‎01-22-2013
My Device: Bold 9900
My Carrier: Telus
Accepted Solution

Contacts, Emails & Text's GONE!!!

I have a BB Bold 9900 and went to use a flashlight app already installed on the phone.  The phone shut down and rebooted.   When it booted back up I lost everything?  Not sure why or how.  What I am concerneced about is getting everything back.   I was able to retrieve all lost pictures with a data recovery program.  With that being said I am sure I can do the same for the other missing information, contacts and emails etc....   What I can't find and have looked all over the support forums is what is the name of the contacts file and where would it be located going through windows explorer.   No I was not smart enough to make a back up of the phone before this happened so restoring it to a previous back up is completely out of the question.   Thanks in advance for any direction or help with my problem.

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Hall of Famer III
Posts: 58,141
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Contacts, Emails & Text's GONE!!!

Hi and Welcome to the Community!

 

There is no "file" to search for to retrieve contacts...nor calendar, nor messages, nor any of the other protected databases:

  • KB03974 BlackBerry smartphone database list

All of those were contained within the protect AppMemory area, which is not accessible by other than the BB OS itself (plus the various backup facilities that are available). Hence, for contacts, unless you have a non-BB source of data from which to restore, then you have lost them.

 

For future reference, here is a discussion about backups:

Good luck...but sorry for your loss.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎01-22-2013
My Device: Bold 9900
My Carrier: Telus

Re: Contacts, Emails & Text's GONE!!!

That was the answer I was looking for.  Thanks for your help

Hall of Famer III
Posts: 58,141
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Contacts, Emails & Text's GONE!!!

You are welcome. Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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