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New Member
Posts: 2
Registered: ‎11-21-2012
My Device: curve 9360
My Carrier: cellone

Contacts present in the phone but appear when i search

If i search for a particular contact name on my BB curve 9360 it does not show it. But if i dial the phone number the contact name appears
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Contacts present in the phone but appear when i search

Hi nikegod

 

Welcome to BlackBerry Support Community Forums

 

              Have you enabled Encryption on your device ? if you have  then On your HomeScreen go to Options > Security > Encryption > make sure that " Include Contacts " is UNchecked or UNmarked . Also HomeScreen > Options > Device > Search > Scroll down and make sure under " Data Sources " Contacts" is marked or Checked.

 

Prince

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New Member
Posts: 2
Registered: ‎11-21-2012
My Device: curve 9360
My Carrier: cellone

Re: Contacts present in the phone but appear when i search

hi prince, thanks for the reply. but as mentioned by you, both options are already done on my phone. the issue still persists.