01-05-2013 03:02 AM - edited 01-05-2013 04:22 AM
I have BB Bold 9700 with OS 6, I am using blackberry Desktop SW version 18.104.22.168.
When I sync my contacts with Outlook the synchronization is stuck in:
Updating BlackBerry Address book data
updating 8 of 497 records'
I've tried updating BB SW (It also happened on older SW BB SW version) but it did not help.
All other synchronizations are successful (e.g. Calendar ...).
It seems that the problems is in my Black Berry since it takes much time to enter"contacts" after synchronization
Note that few of the contacts are in Hebrew
I also have a screen capture that I can send.
After sunchronization when I enter my contact in the BB I get the following error after couple of minutes "uncaught exception application net_rim_bb_addressbook_app(265) is not responding process terminated", then I can enter contacts and I see that 7 contacts were added but I cannot go into them (I get the same error)
Solved! Go to Solution.
01-05-2013 06:57 AM - edited 01-05-2013 07:00 AM
Does this hwlp?
I also saw this:
Both are pointing to the messengers that could be causing this.
01-05-2013 08:52 AM - edited 01-05-2013 09:18 AM
Thank you very much for the quick answer,
I've removed Yahoo messenger and the like (still have Twitter, facebook and LinkedIn), it did not help.
The problem only occurs after I try to synchronize via the Desktop SW, after I reboot my device it works well but removes all contacts - I can insert a contacts manually but after synchronization it all happens again till I reboot.
I've also made a secuirty device wipe out to everything - starting clean I've tried to Sync the Contacts but agan got the same message and the device got stuck at 8 out of 497 records - maybe it got to do something wiht the fac that some of my contacts are in hebrew (only a few)
01-05-2013 12:21 PM
That may be possible. Do any of the contacts have pictures linked to them?