Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-27-2012
My Device: tour 9630
My Carrier: sprint

Content Protected on my blackberry tour 9630

[ Edited ]

I was given a blackberry tour 9630 (sprint) as a gift and its working fine but now i need to Instal Whatsapp on it through the pc suit and every time i do it it tell me there's content protection on my device, i have read a million article and disable all form of protection but its still telling me the same things, the only thing i can point out is when i go to my phone option-security option I do not see anything as content protection so i go to encryption and i disable it but still nothing working on having the Whatsapp installed can anyone help with advice on what to do, less i forget i have done a factory restore as well and still nothing done.

Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Content Protected on my blackberry tour 9630

ON your device at Options > Security > Security Information, what is on that screen?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code