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08-29-2008 06:29 AM
I have had my BB for about a month now. Everything has been wonderful until while browsing the web last night, I all of a sudden got an hour glass, followed by the message, "a problem has occurred while trying to render the page". I closed the connections and tried again, going to the home page. The word Blackberry appeared and then the hour glass followed by the message again. So, I plugged it in for the night and figured it would be fine this morning. Well, the same thing is happening. If I go to the menu and "go to", the hour glass just starts up again and I can't do a thing on the internet browser. My email is coming in fine and the phone works, etc. It appears to be just affecting the browser. Would you be able to help? Is this common or is there something wrong with the device?
I'm off to work, but will try to access this website from my school computer to check for solutions. Any help you may be able to give would be greatly appreciated!
Solved! Go to Solution.
08-29-2008 10:39 AM
08-29-2008 05:16 PM
Thank you so much!! Problem is solved!! Pulling the battery, waiting 30 seconds, and replacing it seemed to get the internet browser/BB homepage back up and running. Your help is greatly appreciated!!
08-29-2008 05:21 PM
If it was related to memory, this condition will come back, please write back and let us show you some information.