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New Contributor
Posts: 4
Registered: ‎12-05-2012
My Device: Curve 9320
My Carrier: 02

Controlled Access to device password - How do I disable it?

Really hoping someone can help,

 

I set up the controlled access to device password, however earlier today it rejected the password even though I had entered it correctly. On the last attempt it told me that failure would wipe device of all data! My network provider told me that if I entered it wrong on a final attempt it would wipe and block the phone and the only way to have phone unblocked would be to have it sent away! As a few hours had passed and I was unable to use the phone I took the chance of entering the password again and it worked.

However, when I went to disable the password it would not allow me to! 

 

Is there any way to disable it as I mostly use my phone for business I can not afford to have it blocked and/or wiped!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Controlled Access to device password - How do I disable it?

The phone wouldnt have to be sent away, it just wipe and reset itself.

Here is how you can get to the options to disable the password:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10766&sliceId=2&cmd=displayKC&d...

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New Contributor
Posts: 4
Registered: ‎12-05-2012
My Device: Curve 9320
My Carrier: 02

Re: Controlled Access to device password - How do I disable it?

I have gone back into the security settings on the phone and beside where it says enabled there is a box with a tick in it but it is not allowing me to untick it! 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Controlled Access to device password - How do I disable it?

If it is grayed out that means a policy from your employer is in place that prevents the password removal.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎12-05-2012
My Device: Curve 9320
My Carrier: 02

Re: Controlled Access to device password - How do I disable it?

so there is nothing i can do with it? Smiley Sad  . thats a bit **bleep**! ha, 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Controlled Access to device password - How do I disable it?

Doesn't sound like it.  Your employer has put that in place.  You can change the password, but you cannot remove it.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Highlighted
New Contributor
Posts: 4
Registered: ‎12-05-2012
My Device: Curve 9320
My Carrier: 02

Re: Controlled Access to device password - How do I disable it?

I don't mind it being on the phone just don't trust it after today! But thanks so much for your help, much appreciated Smiley Happy