12-05-2012 04:13 PM
Really hoping someone can help,
I set up the controlled access to device password, however earlier today it rejected the password even though I had entered it correctly. On the last attempt it told me that failure would wipe device of all data! My network provider told me that if I entered it wrong on a final attempt it would wipe and block the phone and the only way to have phone unblocked would be to have it sent away! As a few hours had passed and I was unable to use the phone I took the chance of entering the password again and it worked.
However, when I went to disable the password it would not allow me to!
Is there any way to disable it as I mostly use my phone for business I can not afford to have it blocked and/or wiped!
12-05-2012 04:20 PM
The phone wouldnt have to be sent away, it just wipe and reset itself.
Here is how you can get to the options to disable the password:
12-05-2012 04:29 PM
I have gone back into the security settings on the phone and beside where it says enabled there is a box with a tick in it but it is not allowing me to untick it!
12-05-2012 04:31 PM
If it is grayed out that means a policy from your employer is in place that prevents the password removal.
12-05-2012 04:38 PM
Doesn't sound like it. Your employer has put that in place. You can change the password, but you cannot remove it.