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New Contributor
Posts: 3
Registered: ‎12-05-2012
My Device: Pearl 8100
My Carrier: t-mobile

Copy Pearl data to new phone

I have a Pearl 8100 which has developed a bad screen.I was given another 8100 as a replacement. Same network, T-Mobile. I want to copy all the data, address book, etc. and setup from the old 8100 to the new one. I backed up the old 8100 using Blackberry DM but when I restored to the new 8100 nothing was changed. What am I doing wrong?

 

Thanks,

Tom

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Copy Pearl data to new phone

Here are some detailed steps:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=BC8FF46E92037A63066361D25280DD66?...

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New Contributor
Posts: 3
Registered: ‎12-05-2012
My Device: Pearl 8100
My Carrier: t-mobile

Re: Copy Pearl data to new phone

I tried it several times but the existing data on the new phone was not replaced...

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Copy Pearl data to new phone

[ Edited ]

Gotcha.  If you take it to the store they can do this for you too.  I'm not sure why the device switch isn't working for you.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎12-05-2012
My Device: Pearl 8100
My Carrier: t-mobile

Re: Copy Pearl data to new phone

Okay, thanks...