09-23-2013 11:12 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data: www.blackberry.com/btsc/KB33505
Then proceed with following the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test the performance of the BlackBerry Torch smartphone prior to restoring any data.
Let me know if you have any more questions.
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07-28-2014 10:20 AM
I also have this problem.
I followed your instructions but still get the message
"The backup file is corrupt. If possible, create another backup file and try again, or chose another restore option."
None of these solutions work. I wound up wiping clean all of my data at one point, to no avail. I still get the corrupt file message with many freezes, and error messages about deleting apps. At this point I have little to no apps on my phone because I have deleted them all, but the phone still freezes.
I am getting tired of re-setting up my phone every time I try to fix it, only to find I wa unsuccessful.
Any help would be greatly appreciated. About ready to throw it away an buy a "disposable" Smart phone.... hate to though because I really like this one.