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New Member
Posts: 1
Registered: ‎05-21-2008
My Device: Not Specified

Creating new email problem

Can anyone point me in the right direction in setting up the blackberry email?  I forgot my PW.  When I type in my Login and click"forgot password" the message " password has been sent to your blackberry' pops up, but no message is ever received.  I cannot create a new email as it tells me "account alredy exits for this PIN." Thanks in advance for any assistance.

Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Creating new email problem

try using the option where you can enter yur PIN number to retrieve PW, nay be you are forgot the username as well.

you have not switched service provider? if you did you cannot login into BIS for your old service provider and cannot create new one since the PIN is already being used on BIS.

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