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New Contributor
Posts: 2
Registered: ‎03-04-2013
My Device: curve 8300
My Carrier: t-mobile

Curve 8300 - Can't send SMS messages - Email set up?

Hi, my dad has an old Blackberry curve 8300 that was a work phone, it is unlocked and can make and receive calls, and receive sms messages, however I cannot get it to send sms messages. 

 

Is this because he never set up an email address with the Blackberry?

 

It won't let me enter a personal email address, Is this because it was his work phone and is there any way to change this?

 

Thanks in advance.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8300 - Can't send SMS messages - Email set up?

Hi dave12384

 

Welcome to BlackBerry Support Forums

 

As it was Work Phone it might have some IT policy enabled on it as a result you may not be able to use those feature .

 

SMS is Emails service are both different , One comes under Voice level and another under Data Level Services .In order to enjoy Email services on  legacy BlackBerry devices we need BlackBerry Data Plan . When we activate those Data Plan our Carrier push those Service Books to our Device and it will allow us to add any email account on our Blackberry Smartphones. But as your Device is a Work Phone so it may not allow you to add any BIS plan unless those IT policies are removed  from that particular devices .You can refer to this Knowledge base to remove an IT policy but first do a backup of your device  :

 

  • KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
  • KB18998How to reset the BlackBerry smartphone to factory defaults

 

But mind it sometime it is very difficult to remove an IT policy from such devices in which those Policies are deeply coded , but you should try to see if that help.

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New Contributor
Posts: 2
Registered: ‎03-04-2013
My Device: curve 8300
My Carrier: t-mobile

Re: Curve 8300 - Can't send SMS messages - Email set up?

Ahh ok, have tried that a few times but it keeps coming up

"Reset to factory settings failed - An error occured while resetting the device to factory settings"

 

I guess this is one of those times where it's too difficult to remove it.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8300 - Can't send SMS messages - Email set up?

Hi dave12384

 

 

 You have to try a few more attempts,  you may get success 

 

  • KB14202 :   How to remove an IT policy from a BlackBerry Device

 

Good luck.

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.