09-27-2013 03:58 AM - last edited on 09-27-2013 04:20 AM by Steve_T
I am getting Error on my device " Uncaught exception:net.rim.vm.MissingNactiveError" and I am Aircel user in India Delhi but unable to use blackberry services due to not able to registered my device on service provider network.
Kindly advice and tell me how I can resolve this issue .......
09-27-2013 11:59 AM
Hi and Welcome to the Community!
You have two problems...they may or may not be related...
I am getting Error on my device " Uncaught exception:net.rim.vm.MissingNactiveError"
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
I am Aircel user in India Delhi but unable to use blackberry services due to not able to registered my device on service provider network.
Only Aircel can tell you why your BB will not register to their network. Only they can look at their systems to see why this might be happening. You need to ring them up for formal assistance on this matter, with possible formal escalation from them up to BlackBerry if that is required.
Good luck and let us know!