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Contributor
Posts: 17
Registered: ‎06-04-2012
My Device: 8320
My Carrier: Digicel Jm
Accepted Solution

Curve 8320 keeps rebooting

i need help my phone keeps rebooting on its own 

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Curve 8320 keeps rebooting


Jay_91 wrote:

i need help my phone keeps rebooting on its own 


Hi Jay_91,

 

Please do this steps:

 

Hope it helps. Good luck!



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Contributor
Posts: 17
Registered: ‎06-04-2012
My Device: 8320
My Carrier: Digicel Jm

Re: Curve 8320 keeps rebooting

i did all that and i even reload the os and after it gets don i get a 102 jvm error or a 545... it just keeps rebooting by itself and crashing... what could the problem be?

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Curve 8320 keeps rebooting

Read this thread about JVM error

"JVM 102" error is generated on the BlackBerry smartphone

 

If error message persists, you may try this steps using JL_Cmder.

 

1) Download JL_Cmder, unzip & install to the computer.

2) Now, go ahead and sync all of your info or back it up. If you DO NOT, you will lose it ALL, obviously because we are wiping the device.

3) If you do not have the latest version of the Desktop Manager, download it from HERE
Also, make sure, that you have the OS you are wanting to install to the device, installed to your computer as well. 

4) Make sure the Vendor XML file is deleted if you are going to install a OS that is not from your carrier. The vendor XML file can be located by going toC:\ProgramFiles\CommonFiles\ResearchInMotion\Apploader

5) Make sure the DM is closed and plug in BB to computer via USB 

6) Go to the JL_Cmder on your computer and double click it to start. Now, this may take a few tries to connect, so keep trying until it does.

7) On the first screen, Press any key to continue.

8) Now, if your device uses a password, enter it now. If not, press "N" 

9) Press 4 to initiate the WIPE 



10) Press "Y" to continue 



11) Now type "blackberry" to continu

 

12) Now you will see a white screen with a '507' Error Don't worry, this is what you want! You are now ready to install the OS.

13) Open the DM

14) Select Apploader and step your way to the finish. After the OS is installed, it will take anywhere from 15 to 30 minutes to reboot the device. DO NOT UNPLUG THE DEVICE UNTIL THE APPLOADER SCREEN SAYS "THE LOADING OPERATION WAS SUCCESSFUL!!

15) Almost done. Now, with the DM still open go to the Main page and Select "Backup & Restore" and restore from the backup that was made before wiping.

That's it! You have now wiped your device with JL_Cmder
Make sure you follow the instructions, and you shouldn't have a problem. I hope this helps.

 

Good luck!



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 17
Registered: ‎06-04-2012
My Device: 8320
My Carrier: Digicel Jm

Re: Curve 8320 keeps rebooting

that's exactly what i use to wipe the phone it also reboots while the os is loading on the phone

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Curve 8320 keeps rebooting

Try it again.



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 17
Registered: ‎06-04-2012
My Device: 8320
My Carrier: Digicel Jm

Re: Curve 8320 keeps rebooting

no luck

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Curve 8320 keeps rebooting

Try this. Reset your BlackBerry to factory settings

How to reset the BlackBerry smartphone to factory defaults

 

 

Good luck!



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 17
Registered: ‎06-04-2012
My Device: 8320
My Carrier: Digicel Jm

Re: Curve 8320 keeps rebooting

thank you i had to restore then wipe with jl and after all that i got it up and running again.... well for now

Contributor
Posts: 17
Registered: ‎06-04-2012
My Device: 8320
My Carrier: Digicel Jm

Re: Curve 8320 keeps rebooting

crashed again