10-21-2008 11:41 AM
Solved! Go to Solution.
10-21-2008 11:57 AM
I have the same problem. I am only trying to sync my Outlook calendar - when I try Desktop Manager just shuts down & I receive this error: Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 126.96.36.199
Application Timestamp: 4835e713
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 6d6d
Additional Information 4: 77597fd8b9929087121da8ad5ca0aae9
I would very much appreciate any help! (i can't find anything on the support site) Thank you in advance.
10-22-2008 08:49 AM
10-22-2008 08:59 AM
10-22-2008 11:17 AM
10-22-2008 01:04 PM
10-22-2008 04:50 PM
That makes sense and I have done trouble shooting like that before - the issue looked very close to this one. But at that time, it always crashed on the same event & it gave me a different error code. I searched BB's website for that error code & found that a calendar event was defective. I found the event, deleted it & was then ok.
This is different. The application just stops working. The error is APPCRASH & it occurs at different times in the sync process with every attempt.... Sometimes it crashes right away, sometimes it almost makes it....very unpredictable - just quits working.
10-22-2008 05:07 PM
I just read a similiar thread & I changed my setting from sync to and from outlook & phone to just from outlook to phone. I tried 3 times & here is what happens: reads device calendar, processes device calendar, reads outlook - then always crashes at process device catalog.
Any ideas? thanks so much!
10-22-2008 05:09 PM
10-22-2008 07:56 PM