08-14-2008 12:17 PM
I am unable to sync my Curve 8330 with the desktop application. The error indicates it can not see the device. I have tried all of the USB ports. I downloaded from the web version 4.5 (the Curve came with 4.3). I took the USB cable back to Verizon (my carrier) thinking it was somehow broken. I have my IT work on my system for 60 minutes, and sopke with tech support for Blackberry 3 times.
My system information is as follows:
Phone - Blackberry Curve 8330 (Verizon model # RBU21CW)
Computer - IBM T43 Laptop
System - Microsoft Windos XP (Professional), version 2002, service pack 2
Carrier - Verizon
Any help is more then appreciated....
08-14-2008 12:26 PM
Hi and welcome to the forums!
please try to down load the BB USB device drivers on this link:
08-14-2008 01:46 PM
Thanks for the tip. When I downloaded the drivers, it indicated I had a neweer version of the desktop software on my system and it would not complete the install. I assume based upon the rev numbers that these drivers would be for the 4.5 rev, which is what I downloaded from the Blackberry site. At this point I plan to uninstall the 4.5 version, and re-install the 4.3 version, and then see if those drivers will install, or is this a mistake and might there be another version of the drivers out there?
Thank you in advance for any recommendations.
08-14-2008 01:53 PM
No I thin your good, With the latest version of Desktop software and drivers. You have verified the cable is good and used various USB ports. Please reboot the PC without the BB device attached, do a battery pull on the BB device WHILE the phone is on, and replace let it reset fully. Plug it in to the USB and restart desktop software.
Let me know!
08-14-2008 02:55 PM
My system sees the Blackberry device. It is still not able to see the device via the desktop manager, is states that the device is not connected to the system, yet the laptop sees the device?
ideas and help?
08-14-2008 03:04 PM
08-14-2008 05:34 PM
I turned off the computer, removed the battery from the Curve, the desktop still did not work. I looked at the BB site for any other updates and or patches, nothing. I un-installed the 4.5 desktop and re-installed the 4.5 desktop. The core issue remains, the BB desktop does not see the device.
I then un-installed all the software, and went back to the Blackberry site, reloaded the 4.3 version, and then tried to load the USB drivers, this did not work (When I loaded the USB drivers the first time, there was an error message indicating the software was newer, and thus the driver would not load)
I have just now un-installed the 4.3 version, and re-installed the 4.5 version. Tried to load the USB drivers, and got the same error about the software being a newer version, and thus it would not load.
Wow, this is a good deal of work. Any other ideas?
08-14-2008 05:44 PM
08-14-2008 06:40 PM
I'm sorry to drag on, but I'm tying to go logically.
How did verizon check the usb cable?
Have you tried switching USB ports?