09-18-2010 12:28 PM
Hi, just moved from other section of this forum, please help my problem here
This problem happened to my wife's Curve 8520, handheld seems couldn't attach the file from any other folder except Picture folder, and only could send JPG, or GIF.
the step will just like this
compose an email,
write the recipient address
type the subject
and write whatever messages right.. and so, i would like to attach a file (.doc file)
so i press the menu button and choose "attach file"
however, the notification poped up saying "The attachment file may be reduced in size."
then it just ask me to select pictures from my pictures directory only, and i was unable to browse my .doc file that is located in my documents directory, since there is no "up" option in the menu.
I'd already asking my carrier to check this thing out, and they said my data plan is working fine and there is no limitation whatsoever on my handheld... all seems looking good and should working fine.
I did wiped my wife's handheld and upgrade the device software to 126.96.36.1992 and wipe all the security policy before the upgrade, but the problem is not solved at all... and I'd already asking my friends and they said the problem occasionally happened on BES server not BIS, this was made me confused, my wife NEVER use BES on her curve....
If anyone can help us from this problem, I will surely glad and happy, because I cant seem find the right answer to this problem... Thanks in advance....
11-02-2010 10:57 PM