08-09-2010 08:54 PM
Hi everyone, hope you guys can help me out here. I have no idea what's happened, but since I last looked my phone refuses to recognise input from keys. The keyboard, top keys (red./green, menu, return) and even the side shortcuts are all useless. I've tried a battery pull, it turns on ok and I can use the scroller to move along the shortcut bar, but as soon as it times out and the light goes off even that won't bring function back. I'm pretty much stuck with a paperweight.
Your carrier: O2 (UK)
Model info and OS version (Go to Settings, then Options, then about): ...wish I could!
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): --
Did a battery pull fix your issue?: Nope.
Apps installed and their version if possible: Just the defaults.
BT device model/version (you will have to look at the BT device): HDW-22736-002 Rev1 Ver2 1310
Any help would be really appreciated. It was working as normal until...I don't know. It was in my pocket for a couple of hours, then refused to do anything!
08-10-2010 07:42 AM
Hmm, it's repaired itself. Took the battery, SIM and SD card out overnight (around 9 hours) then put them all back in this morning and it's working normally. I tried the exact same thing last night but only for about an hour, it didn't help at all. Strange.
Still, if anyone knows why this happened, or if there's a better solution, I'd stll really appreciate any help. Luckily it's not so urgent anymore, but it could happen again at any time.
08-10-2010 08:14 AM - edited 08-10-2010 08:31 AM
Ah well, easy come easy go. It's stopped working again. Sorry about the triple post, turns out it's not a one time problem.
Edit: I saw it happen this time! It typed a few random letters automatically before refusing to accept input.
09-12-2010 07:23 PM
It's been working for a month, but has done the same thing again for two days now. It turns on, receives calls and texts fine, and the trackpad is normal, but it won't accept any input from any keys. Last time it beame responsive for longer and longer until eventually it was back to normal, but suddenly...
This isn't water damage. I haven't spilled anything, it hasn't even rained recently. The water damage indicator is white. I've left it in various hot places, but so far no good. I also tried updating the OS software, but since I can't choose to open in data storage mode or not, the PC doesn't even recognise it's attached.
Is there anyone out there with any ideas?
09-13-2010 05:59 AM
Well, what can I say, your phone has gone bonkas
But seriously, I had this happen to me and it was as a result of a spillage. If you can open up the phone and let it dry out for a while, if this don't work, you might have to consider changing your entire keypad.
10-22-2010 09:34 AM
I need help. I'm having the same problem. The keys of my BB curve 8520 isn't working. After i restarted the phone, it worked. Then after several minutes, the problem arised again. How to solve this? Pls help.
12-03-2010 01:26 AM
I am facing the same problem!
Only the trackpad is working and all other keys are useless!! Dont know what to do!!!
Can any one please help us?????? cant do anything with my phone now!!!
01-07-2011 05:36 AM
The same thing is happening to my phone exactly - trackball is working but none of the keys are! So frustrating.
Did you ever find an answer to this problem, or do I just need to scrap the phone? Thanks.
02-01-2011 04:38 AM
Hey guys! Looking at all your replies, i guess there's still no solution for this yet and we're all on the same boat.
Ill let u guys know if mine works as i just placed it on a heater blowing some hot air into the keypad!
02-04-2011 03:59 PM
I'm also having this problem. Tried pulling the battery, sim, member, everything, updated the software as well, still nothing.
The trackpad works to scroll around, but it does nothing when you click it, the other buttons don't seem to be working either. No water damage.
Has anyone managed to sort this problem out? Is it replacment parts of a software problem?