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New Member
Posts: 1
Registered: ‎07-25-2011
My Device: Curve 8520
My Carrier: Orange

Curve 8520 Stuck On Loading Screen

Hello there, This morning I switched my blackberry on and it loaded to about 3 quarters of the bar and then froze, I've tried restarting it multiple times also tried taking the battery out and I'm having no luck. If there is anything I can do to solve the problem please let me know. Thanks -Curtis
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Curve 8520 Stuck On Loading Screen

Hi Curtis95,

 

Welcome to BlackBerry Support Community Forums.

Try the following steps to reload your device software when the device is not being detected by the computer.

1. Verify that the BlackBerry Device Software is installed on the computer. You can download it from your wireless provider's website in this list. http://bbry.lv/ad7CII
2. Remove the battery from the BlackBerry. Do not re-insert.
3. Connect the BlackBerry to the computer.
4. Navigate to the file path shown here for your PC OS. http://bbry.lv/nPyBiQ
5. Open Loader.exe and follow the prompts.
9. When you have clicked Finish and the application load starts, insert the battery into the BlackBerry smartphone.


-FS


 


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New Contributor
Posts: 3
Registered: ‎08-04-2011
My Device: Blackberry Curve 8520
My Carrier: Globe Telecoms

Re: Curve 8520 Stuck On Loading Screen

[ Edited ]

I have followed the steps but it won't detect my device. What should I do? I get stuck at Wait for device initialization.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Curve 8520 Stuck On Loading Screen

In that case, you may want to conact your point of sale for other options.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎03-05-2012
My Device: curve 8520
My Carrier: 02 uk

Re: Curve 8520 Stuck On Loading Screen

just wondering, did you manage to sort this out? i am having exactly the same problem with my phone