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New Contributor
Posts: 5
Registered: ‎04-22-2013
My Device: bb 9720
My Carrier: vodacom

Curve 8520 just switches off

I have had this phone for nearly two years and this is the first time i have a problem. 

It just switches off in middle of conversation, browsing, chating, sms whatever. only way i get it on again is to plug in the charger. Does this atleast 6 times a day.

My battery has also not been lasting the whole day anymore. Can it be the battery?

P.S i dont do any fancy stuff, just basics bbm, whatsapps, browsing

Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 8520 just switches off

Hi and Welcome to the Community!


It is indeed possible that your battery has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎04-22-2013
My Device: bb 9720
My Carrier: vodacom

Re: Curve 8520 just switches off

lol ok thanks, i will obtain a good and known battery! And will let you know