10-13-2012 07:20 AM
Anyone else suffering from their curve 8520 os: 22.214.171.1241 randomly crashing and only showing a white screen as well as it being unable to reboot unless it is plugged in? It often occurs when I'm playing media, using apps and maps. Had the same problem with my previous phone so it was sent in for repair and replaced but I'm still suffering from the same problem with the replacement handset! Any ideas how it fix this?
10-13-2012 08:40 AM
Welcome to BlackBerry Support Community Forums
Since you got a replacement it the same old Battery you are using or its a new Battery with your replacement device.Sometime this white Screen or unable to reboot happen because of weak battery .I suggest if you can arrange a good quality Battery then try running your device a few hours to see if the problem is within the device or its just Battery issue.
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10-13-2012 09:15 AM
Its a brand new battery as well. Cheers will give your suggestion a try, see if that fixes the problem.