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Contributor
Posts: 16
Registered: ‎01-10-2012
My Device: blackberry curve 8520
My Carrier: giffgaff/02

Re: Curve 8520 stuck on a "white screen of death"

Hi,

Thanks for your reply I have tried to do this many times but to no avail!

When I go into my computer link it says that I need to install the OS system software but has no selection to do so.

Its very frustrating just wish Blackberry would help its customers trouble shoot there IT problems there's just no help I have tried to find telephone numbers but its all auto mated systems that are just as frustrating rang the shop we got the phone from and we may just try and take it back as I have spent far to much time trying to fix this problem on my own except from help with good people like yourself.

Many thanks for your help I will try what you said again.

Thanks!

Visitor
Posts: 1
Registered: ‎02-16-2012
My Device: blckberry curve 8520
My Carrier: mtn

Re: Curve 8520 stuck on a "white screen of death"

my bb screen is white i dnt know wat to do

Contributor
Posts: 15
Registered: ‎02-21-2012
My Device: Curve 8520

Re: Curve 8520 stuck on a "white screen of death"

Had the same issue of screen fading out gradually (first thought it is some virus) since this will happen when the battery goes low (about 20% remaining or so) and home page fades out to full contrast white screen - like a bright torch light. Nothing works - keys or remove+reinsert battery etc..

 

What worked-

* Remove SIM, media cards

* Charge the BB to 30 or 40% (you may not know how much it charged, but leave it for 15 minutes in charging)

* Boot the blackberry, it will come to home screen

* Goto Options > Advanced Options > Applications and remove "Blackberry Appworld" application (delete)

* Reboot as instructed

* Power OFF using "red power off" button

* INSERT SIM & Media cards


Everything is normal.  It seems to be a bug in BB AppWorld application. Whenever it is running, it drains out battery (another observation), without it I get full day-and-a-half of BB running without any issues!

Contributor
Posts: 16
Registered: ‎01-10-2012
My Device: blackberry curve 8520
My Carrier: giffgaff/02

Re: Curve 8520 stuck on a "white screen of death"

Hi,

When you say boot the blackberry im not to clear,do you mean switch it on or is there a certern way to boot up a blackberry phone?I thought you could only switch it on?

I will try this but i have been trying to fix a blackberry phone that has no sim or sd card just dont get how that would effect the phones switching on.

My white screen of death has been a permenent thing no fadeing just completly white after trying to download an app or somthing i think.

Thanks for your help.keep you updated to if this works for me.

Contributor
Posts: 15
Registered: ‎02-21-2012
My Device: Curve 8520

Re: Curve 8520 stuck on a "white screen of death"

Got it. Fading to full-white problem seems to be different from what you are facing. In my case, all of a sudden (during a phone call or when the phone is idle) the home screen image fades off to full-white-screen. Removing the SIM & Media card allowed me to get the phone in SOS mode and then I could remove this Appworld application. This resolved the problem yesterday.

But strangely, this returned today again and after a fast draining of my battery. I took it to BB service center and the service engineer said white-screen-means-hardware-problem and he said I have to leave the phone for 10 days to investigate Smiley Sad Was not convinced and so didn't give the phone.. I have to research more now.
Contributor
Posts: 16
Registered: ‎01-10-2012
My Device: blackberry curve 8520
My Carrier: giffgaff/02

Re: Curve 8520 stuck on a "white screen of death"

Hi
I have been told it was software before something to do with the OS.
I was advised to remove the OS system and then reinstall it 5.0 if i can remember correctly.
I had success with one phone so far by doing a soft reset then a double hard reset but now that phone is only running in safe mode as I'm still to resolve the problem for that Curve.There's a few guides that show you how to hard reset its a bit like cttl alt and delete on your pc but then you just do it twice.left shift hold and then right shift hold and enter or delete i think its been a while since i tried it but it did work for me on one phone so far falling that i think its got to be software bug in the OS system.
I have tried replacing the screen and that did nothing also the batteries.Unless there's a hardware failure on the pcb?
New Member
Posts: 1
Registered: ‎03-01-2012
My Device: Balckberry Curve 8520
My Carrier: O2

Re: Curve 8520 stuck on a "white screen of death"

Hi,

I tried what you suggest.

I downloaded the operating system and it installed successfuly.

Unfortunately, I still have a white screen.

Do you have any other suggestions?

Thanks

Contributor
Posts: 15
Registered: ‎02-21-2012
My Device: Curve 8520

Re: Curve 8520 stuck on a "white screen of death"

When the mobile is having the white screen, plug-in the power adapter and you will then be able to boot up the phone and use it. If this is the case we have the same problem; can you confirm?

New Member
Posts: 2
Registered: ‎03-06-2012
My Device: 8530
My Carrier: Sprint

Re: Curve 8520 stuck on a "white screen of death"

You are wonderful; my 8530 now completely functional after I removed battery and reinserted...had white screen. Thank you a million times over
Loretoblonde
New Member
Posts: 1
Registered: ‎02-14-2012
My Device: curve 8520
My Carrier: carphone warehouse

Re: Curve 8520 stuck on a "white screen of death"


JSanders wrote:

ok.

 

If your BlackBerry stays powered off with a black or white screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.



i tried this and  it didnt work what should i do now?