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08-30-2011 01:47 AM - edited 08-30-2011 01:50 AM
I'm in a bit of a jam and hopefully someone here can assist. I've searched the forum for an answer but couldn't locate one.
I have a Blackberry Curve 8530 and it's been experiencing some freezing from time to time.
Model: BlackBerry Curve 8530
Carrier: Koodo Mobile (Canada)
Software Version: 5.0 Bundle 1108
I decided tonight to backup all of my data and do a "Security Wipe" from the options menu.
I selected both options, typed "blackberry" and clicked "wipe".
I currently have the popup on my screen that says:
Warning: Do not pull the battery out until erasing is complete."
On top of this popup is the dreaded little Blackberry clock with the spinning hand going around and around (like an hourglass would on a PC when it's "thinking").
It's been like this for almost two hours now and doesn't appear to be responding any longer.
Solved! Go to Solution.
08-30-2011 09:29 AM
Well, it's been almost 10 hours since the little clock popped up.
The battery died overnight (as you know every BlackBerry does) even though I kept it plugged in with the charger.
I woke up to a black screen and the phone was totally dead. Wouldn't even power on.
I grabbed the USB data cable and plugged it in to my PC...and the red light came on....it charged for a few minutes and now I have a white screen with the hour glass spinning around. It's been doing this for about 5 minutes...so I'll leave it a bit to see if it progresses any further.
I'll report back soon.
08-30-2011 10:01 AM
Ok....good news...of sorts...
The phone eventually powered up and proceeded to go through the wiping process and it now back up on the homescreen.
The only problem now is that when I wiped it, the programs that I had downloaded previously are still on the device so it didn't totally wipe it as I had intended.
I'll try another wipe and hope for the best.
08-30-2011 10:05 AM
I'm trying the security wipe again now.
It's currently got the popup and the hourglass over the popup again.
Did yours show the spinning clock on top of the popup (as shown in my screenshot above) when wiping before going to the white screen with the wiping progress bar?
08-30-2011 10:07 AM
08-30-2011 10:12 AM
Cool..thanks so much.
Actually, it's already gone to the white "wiping" screen now with the progress bar. So it looks like it's working this time.
Hopefully it wipes out the apps, too. I want to start totally fresh.
08-30-2011 10:30 AM
All good! My device is wiped clean and up and running!
Hopefully the issues I had been experiencing with constant freezing will be a thing of the past.
08-30-2011 10:34 AM