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02-21-2013 01:29 PM
Long-time BB Curve 8530 user. Currently have both desktop software issues (a separate post) and device issues. Most likely related to contact database. I'm an Outlook 2010 user. Contact database will not sync, and so not all of my contacts have made it onto my device. When I attempt to re-boot the device (battery out, then place back in) I receive the following dialogue box - "Uncaught Exception: !java.lang.NullPointerException" there is an "OK" box to click. I do so. However, how do I fix this exception? And what may have caused the exception? My contacts' database is still incomplete after the re-boot.
Appreciate the help.
02-21-2013 02:09 PM
Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
02-21-2013 05:45 PM
If your contacts database is complete outside of the BB, then starting over for the BB might be good...see steps 8 and 9 of this post:
If it's only the database on the BB that is corrupt, then this clearing and repopulating of it might work. Otherwise, you might have to wipe your BB and reconfigure/restore everything...see the link in my auto-sig on this post for a thread that discusses how to be sure you have a full and complete backup from which to restore.
02-21-2013 07:51 PM
Thanks for the responses.
Before I "pull the rip cord" and perform the wipe, I looked at my back-up files. I thought possibly restoring a back-up file would do the trick. When I view my back-up file from Monday to restore, the "Address Book - All" indicates 767 entries. However, it is "dimmed", and below the dialogue box it states, "Dimmed entries are read only and cannot be restored". So, the entries are there, I just cannot restore them.
I posted the issue of my Blackberry Desktop Software indicating "Contacts (not available)" under a separate post for the Curve 8530 under the subject line "Sychronization - Contacts (not available)" earlier today. No responses yet.
Any thoughts you have would be appreciated. I'm following your advice, I'm just hesistant to perform the security wipe, as I am unsure how that may address the BDS sychronization issue of Contacts (not available). How can one move the Contacts from read-only status?
02-22-2013 09:05 AM