11-13-2011 08:59 PM
My phone froze up for a long time. I took the battery out, waited a minute and put it back. Now my phone will not reboot completely. After the Sprint screen, an 'uncaught inception' message pops up, then it proceeds to verify security software.....the screen turns bright white and a tiny message in the middle of the screen says: app error 523 with the word 'reset' highlighted under it.....I can't do anything but click on it, for it to shut down and go through the whole exact thing all over again.....HELP PLEASE
11-13-2011 09:09 PM
Hi and Welcome to the Community!!
If it won't boot up cleanly, then you may need to try Safe Mode:
Good luck and let us know!
11-13-2011 10:34 PM
STILL NOT WORKING.... :-(
As for the error message, here is the official KB...it sounds like your next step is formal support:
11-13-2011 10:35 PM
I'm having the same problem, can someone help me out please? :/
If your situation is indeed identical, then the same suggestions already posted in this thread also apply to you.
11-14-2011 07:22 PM
11-14-2011 07:27 PM
11-14-2011 07:30 PM