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New Contributor
Posts: 2
Registered: ‎04-30-2010
My Device: curve 8530
My Carrier: verizon

Curve 8530 freezing after calls!

I just bought my first blackberry (curve 8530) and really like it.....just one problem! Every time I make a call and hang up the screen freezes and turns black! It some times just takes a bit to fix itself and then other times I have to take the battery out to fix the problem. It is very annoying to have to do this after I make calls. I took the phone back to Verizon yesterday and they said that is was an OS problem and Blackberry was working on a fix. I was thinking about trading it in for the Tour but of course Verizon wants to charge me all sorts of fees to do so. They gave me another new Curve and this one is doing the same thing with freezing. Does anyone else have this problem or know when it will be fixed!??!?!?!?!?

Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 8530 freezing after calls!

Hi and Welcome to the Forums!

 

It would help if you provided your OS level -- all 4 octets, visible in Options > About. Since you are on VZW, have you checked that you are on their latest device OS version? Have you checked to see if other carriers might have released a newer version that might fix the problem? Anyway, let's start with knowing your OS level.

 

Let us know.



Occam's Razor nearly always applies when troubleshooting technology issues!

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