07-14-2011 06:04 PM
I was taking a picture and the screen went totally white. I've tried pulling the battery twice and the blackberry reboot bar runs all the way through and it goes to a white screen again. I can't get it to do anything. I've never had this happen before. Ideas?
07-14-2011 06:21 PM
Hi and welcome to the forums!
You could be displaying a blank (white) picture. You said you saw your homescreen so I don't think you have the picture selected as background. When you have the white screen press menu and see if you are in media.
07-14-2011 07:03 PM
07-14-2011 07:28 PM
I hope that fixed it as well!
The possible cause of the problem would be a corrupt media file cache. When you ran the desktop software synchronization the media cache index files were
recreated. The link below is reference.
KB26203 The media cache has been corrupted
07-14-2011 07:56 PM
Thanks. I did another reboot because of a software update and the screen went white again!. I connected to my laptop and ran the software and it is fine again. I think I'll update the blackberry's own software and see if that helps. Although I think it is already updated since I do that automatically.
07-14-2011 08:57 PM
That's odd. If it is related to the media cache the KB did recommend deleting the .Dat files. Please let us know how it goes, OK?