01-07-2014 10:14 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
01-09-2014 10:20 AM
it;s under globe postpaid plan and it's still under warranty so i complaint to globe service center and they replaced me a new one. So my problem have been solved. The technician said it's already damaged and no matter how hard you try to open it,it will not work,they tried to re program it but didn't work. parts are available only in Canada.