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06-11-2011 10:50 AM
Hi, I have recently got my first Blackberry - a 9300 3G.
I seem unable to connect to my home network via WiFi. I have set up the BB with a manual setting as I have a non-broadcasted SSID and the passcode is correct. My router is a Netgear DG834GT. I have a laptop permanently connected via WiFi so I know the router, WiFi & DSL is all operational.
I can sporadically, but not consistently, ping the router from the BB, but I cannot ping a web address (say google.com). I am unable to ping the BB from my PC, but an IP Scanner confirms that the BB is on the network.
My carrier has suggested a reboot, a reinstall of the firmware and turning WiFi off & on - all of which I have done.
I am very PC savvy, reasonably network savvy, but a complete newbie to BB and smartphones.
Solved! Go to Solution.
06-14-2011 05:20 AM
Well, I've sorted it - or rather Geek Squad pointed me the the right direction.
It appears that the phone does not like the standard WPA-PSK security protocol. Although the router is recognised, the phone cannot communicate through the router.
Changing the WiFi security protocol on the router to WPA2-PSK has resolved the problem. Of course, if you do this you will also need to change the security protocol on all your other devices on the WiFi network to match, or else they may not work.
07-11-2011 07:35 PM
07-13-2011 09:56 AM
i m also having a same problem m connected to a wifi but no internet access in browser and m also using that router for my laptop.....
please help me my router name is dlink dir 600
07-13-2011 06:23 PM
05-09-2012 05:28 AM
hi. i have curve 9300 os 5. i m facing same problem. connect to wifi router (wep secure) but can not connect to internet. browser does work with mobile data but not wifi. wifi fails to obtain ip address. any soulutions????