07-07-2012 05:18 PM
I get an error that says "This device cannot charge your phone" and clicking more information tells me I don't have the USB drivers installed. Two problems. The first is that I have the desktop app which supposeduly was supposed to install these automatically, and second was that the first time I saw this error, I had it plugged into the wall via a USB -> AC adapter. So, no computer involved.
I'm getting seriously frustrated, because I've already had to take the phone back twice for replacement and a new battery. This seems like it can be fixed on my end, but I can't find a download for the drivers. All previous links in the forums seem to be broken.
07-07-2012 05:45 PM
Hi and Welcome to the Community!
You are correct...the Desktop Software includes all necessary drivers...maybe a clean "start over" will help. I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Or, you can try this link:
But, this concerns me:
the first time I saw this error, I had it plugged into the wall via a USB -> AC adapter. So, no computer involved.
That sounds like a serious problem. If the charger was known-good and the wall outlet was also good, then that message should never appear on your BB. To me, it would indicate a hardware problem inside the BB...as in, the connections inside, between the USB port and the motherboard, are damaged, loose, or otherwise not connecting properly. If that is the case, then there is no software on earth that will cure it. And, sadly, it would mean yet another trip to seek warranty support.
I know it's frustrating, but devices designed and built by humans can never achieve perfection. But, you are perhaps in that unlucky tiny subset of users that experiences multiple failures sequentially. Sad, but not impossible.