Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums on April 1st. BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
10-19-2013 05:48 PM
Is there anyway to reset the password to unlock the screen through Blackberry? Can they verify I am the owner by my PIN #? My daughter was trying to guess my password and tried 4 times. Now, even though I am putting in the correct password it still will not unlock. I have one final try before it erases everything. My backup (which hasn't been done in a while) is on work computer. Can anyone help?
10-19-2013 07:04 PM
But remember the password you will lose all the information of the Blackberry
Maybe the password is correct that these placing.
If you say you is an attempt to say that the 9 attempts were erroneous.
So do not lose the information and stay in another type the word Blackberry ...
You should have had backup earlier in the DM and the Blackberry Protect.
Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **
10-19-2013 08:04 PM
10-19-2013 09:42 PM
At our internet-distance, I can know nothing for sure...all I can do is guess.
Perhaps you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard? For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result.
Since you have connected to a computer before, you would have had to unlock your BB via the computer keyboard. If you tether again now and successfully enter your password, it will reset the counter and allow you to keep trying on the device itself.
Maybe perhaps some key is stuck? You should look carefully at those to see if that's the cause. Also try a batt-pull reboot to see if that perhaps can clear something up.
Sadly, with only one try left, you must get it right...and there are several different things you could try, but you must choose one, since you will only get one chance.
10-20-2013 08:57 AM
10-20-2013 02:22 PM
10-22-2013 01:02 PM
The 10th attempt also failed, even though I used my computer keyboard to enter. I have since restored the information but am reluctant to set up a new password in case it happens again. I will be more diligent with future backups! Thanks for your help.
10-22-2013 10:25 PM