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Posts: 1
Registered: ‎08-27-2013
My Device: Blackberry Curve 9300
My Carrier: Tesco Mobile

Curve 9300 White screen problem, PLEASE HELP!

Hi guys, so basically, I've been having this problem for a little while now of which my phone freezes at a random stage, white screens with the red LED light ON and reboots itself. I have tried several things from this forum so far.

  • I have backed up the phone on desktop manager
  • I have re-installed the OS twice now, (downgrading OS's)
  • I tried to use the phone without the memory card or SIM in, I used an app called 'kik' for a little while, but eventually as suspected it froze, white screened and the issue persisted.
  • I can easily text one person on the phone, but as soon as I receive a text as I'm typing it freezes the phone, white screens, reboots. Back to square one.

Something you may need to know is that a while ago, I was in a storm, the phone did get slightly wet, and it did actually stop working. I placed it in a tub of rice for the night, and hey presto it worked again, was happy with that, but from just about a few days after it was working fine, it started doing this.

Is it the water damage creating this problem, if so would a repair store be able to fix this problem for me?

The phone is in a tub of rice again right now, doubt it'll make a difference though.

 

YOUR FEEDBACK WOULD BE GREATLY APPRECIATED, THANK YOU!

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9300 White screen problem, PLEASE HELP!

Hi and Welcome to the Community!

 

While the rice trick is good, only waiting 8 hours ("for the night") is dangerous...typically, waiting 5 days in the rice before applying any power is needed, and even then there are no guarantees. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 

From what you describe, I would deduce that the 24 hours in the rice was not long enough, and corrosion continued internally, exacerbated by the application of power, eventually resulting in complete failure.

 

As for if anyone can fix it...at an internet distance, that is impossible to say. Only in-hand evaluation by a qualified BB hardware technician can provide you with a proper evaluation and estimate.


Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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