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Visitor
Posts: 1
Registered: ‎03-20-2011
My Device: Curve 9300
My Carrier: ATT

Curve 9300 - caller id does not display name when locked

I recently upgraded to the Curve 9300 through my company and password locked. When locked the caller id only displays the phone number not the callers name. I had this problem with the 8900 but easily corrected the problem, However, the 9300 does not have the same options. Can someone please help me?

New Member
Posts: 1
Registered: ‎05-23-2011
My Device: Curve 9330
My Carrier: Verizon

Re: Curve 9300 - caller id does not display name when locked

It is most likely your content protection settings in your address book.

 

Go to options/security options/encryption, and make sure "include contacts" is set to NO.  This will make sure that your device isn't trying to hide your address book contact names.  

 

Hope this helps!