08-16-2012 04:49 PM
I have a curve 9300 downloaded a game of blackberry app world when it finished it said reboot phone,after I rebooted the screen went white and displayed app error 200 reset. I have tried everything including reinstalling the software on my PC and even an update but the computer says to connect phone when it already is and other times the screen loads black and shows blackberry on it and a bar that realoads and after this it goes right back to the white screen... can any one please please help I need my phone?
08-28-2012 06:40 PM - edited 08-28-2012 06:40 PM
Welcome to the BlackBerry Support Community.
Perform a reload or upgrade your BlackBerry® Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
We hope this helps.
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