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New Contributor
Posts: 3
Registered: ‎04-15-2013
My Device: curve 9700
My Carrier: rogers

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....

I have the same thing happening to my 9700 curve.  I have had the phone for over 2yrs.  Only Facebook on it (which I have deleted) and the clock comes up so offen and so long that it drains my battery dead.  I did nothing to the phone.  I went to bed with the alarm set and woke up to a dead phone.

 

The kicker - it stopped after a few days and was fine for about a week then just started doing it again. 

New Contributor
Posts: 3
Registered: ‎04-15-2013
My Device: curve 9700
My Carrier: rogers

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....

any chance its a BBM problem? 

Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....

I dont really know what to do in safe mode. and even in safe mode it ended up doing the same thing. I deleted every app and it still did the same thing. Ive downloaded them again since but have no problem deleting them again if you think thats the problem. I only use my phone for texting and phone calls, I have no data package. I dont know if that means anything to you.  An incoming text is enough to freeze my phone for 5 min. 

 

Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....

Im glad Im not the only one.

New Contributor
Posts: 3
Registered: ‎04-15-2013
My Device: curve 9700
My Carrier: rogers

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....

When I do the (hold down ALT lglg)  a log comes up.  Its a big list.  I clear the log but then a few minutes later its all back again.  Is there anyway to identify what those lines say and mean?

 

 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....


protecturneck wrote:

I dont really know what to do in safe mode. and even in safe mode it ended up doing the same thing. I deleted every app and it still did the same thing. Ive downloaded them again since but have no problem deleting them again if you think thats the problem. I only use my phone for texting and phone calls, I have no data package. I dont know if that means anything to you.  An incoming text is enough to freeze my phone for 5 min. 

 


Thank you for confirming that you indeed succeeded in entering Safe Mode, but that the behavior continues. That is critical information in knowing how to proceed.

 

Before you begin the next steps, I recommend you review the link in my auto-sig on this post regarding backups...you will need to be sure you have ALL of that conducted so that you have a good backup to your computer of your BB, for the following steps will wipe your BB clean of everything, and you will need that backup from which to restore...but you will not do any restore until you have resulted in the behavior being cured...for subsequent methods will again wipe your BB clean.


 

My first recommendation (after backing up) is for you to conduct an on-device WIPE:

  • KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

Be sure to select ALL optional items for this process


 

If that fails, then you next will conduct an OS reload. The first OS to try is the one already running on your BB, and you find it via this:

  • KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

Then, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) You can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.

 

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 17
Registered: ‎04-08-2013
My Device: curve 9300
My Carrier: telus

Re: Curve 9300 gets timer on screen for ten minutes at a time apps all deleted, everything closed. still....

I did a system wwipe the other day. seems to be much better although I still run into the problem from time to time.

Thanks for your help