09-10-2012 02:48 PM
I've got a 9300 with a scroll trackpad problem. However, it's unlike the other scroll issues that I've read about, but apparently harder to fix.
The trackpad refuses to scroll, but will respond to clicking it. normally However, I discovered that if I cover my finger with a piece of cloth (usually my shirt), the trackpad scrolls normally.
I've tried cleaning around the edge of the trackpad with a small pin, and tried placing a piece of tape over the trackpad, neither helped. In fact, the piece of tape stopped the trackpad from recognizing my enshirted finger.
I tried the piece of paper between the sim and battery, to no effect.
When this first began to happen, I updated to OS, which resolved the issue for about 2 days.
Anyone else have this or know how to fix?
09-13-2012 04:54 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to fix your trackpad: www.blackberry.com/btsc/KB29640
If the issue still isn't resolved, then contact your network service provider for repair/exchange options.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
09-13-2012 01:05 PM
Thanks for the idea.
I updated the OS and then tried the sensitivity adjustment. Unfortunately, it didn't work.
The phone is out of warranty, so I'm going to look into replacing the trackpad.