Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
01-05-2013 06:21 PM
Hi, can anyone help me please with my phone? Sometimes, while scrolling down, the cursor jumps to the top of the screen. Sometimes while trying to select an app it jumps up one or two. Is there anything that I can do to fix this myself?
01-05-2013 06:49 PM
You could try cleaning the trackpad and doing a battery pull. If this doesn't help, sounds like a hardware issue the store will need to address.
01-05-2013 06:56 PM
I've done the battery pull a dozen times, was just looking online at some quick fix thing and they are saying to try scotch tape or scotch brite... ?? I dunno, will have to look into it further. Thank you.
01-05-2013 07:06 PM
I'm not sure how tape will help. If there is a physical problem with the trackpad, I don't know of a quick fix besides going to a repair shop or store.