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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-24-2012
My Device: Curve 9300
My Carrier: Orange

Curve 9300 wont turn on fully

Was wondering if anyone could give me a hand? Ive tried to restart my phone by taking the battery out, multiple times for the past few hours, my phone begins to load but it only loads up to three quarters of the way up the bar and freezes every time Smiley Sad I have waited for 3 hours for it to turn on properly and it still hasnt, can anyone help me fix it?

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Curve 9300 wont turn on fully

Hi zoe_leanne,

 

Welcome to the Support Community!

Since your BlackBerry® Curve™ 9300 smartphone is unable to power on fully,  please follow the steps in one of the following KB articles to reload the software to resolve this issue.

For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH


Please note that this process will remove all data from your BlackBerry® smartphone. If you have a previously taken backup file, you should be able to restore your data from that backup.

 

Hope this helps.


-FS


 


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