10-24-2012 04:50 PM
Was wondering if anyone could give me a hand? Ive tried to restart my phone by taking the battery out, multiple times for the past few hours, my phone begins to load but it only loads up to three quarters of the way up the bar and freezes every time I have waited for 3 hours for it to turn on properly and it still hasnt, can anyone help me fix it?
10-29-2012 06:22 PM
Welcome to the Support Community!
Since your BlackBerry® Curve™ 9300 smartphone is unable to power on fully, please follow the steps in one of the following KB articles to reload the software to resolve this issue.
For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that this process will remove all data from your BlackBerry® smartphone. If you have a previously taken backup file, you should be able to restore your data from that backup.
Hope this helps.
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