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New Contributor
Posts: 3
Registered: ‎12-03-2012
My Device: Curve 9300
My Carrier: orange

Curve 9300

 Needed to change email account password but cannot change it on my Curve 9300 which still has old password.

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9300

[ Edited ]

Hi and Welcome to the Community!

If I understand correctly, you changed your email account password on your email server, but are unable to now change the password that is stored in BIS so that your BB can again work with your email account. Correct?

If so, what have you tried? "cannot change it" does not give us much of a hint. There are several methods to try...

1) Go into the on-device email configuration wizard and edit the configuration for that email account.

2) From a PC/Browser, use your carriers BIS website

3) From your BB Browser, try www.blackberry.com/integrate

Good luck and let us know some specifics!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎12-03-2012
My Device: Curve 9300
My Carrier: orange

Re: Curve 9300

 

Many thanks. Was so frustrated last night that I called the blackberry/orange help deck. After 40 minutes on the phone they managed to sort out the issue. I have decided to change to the same BB model as my wife has as her's is a much later model.

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9300

Yes, that's always a good path...they are, after all, your sole source of formal support. The only challenge, if I understand you correctly, is that you had to reveal your email credentials to the agent...always a risky thing, especially since you still cannot make this important change on your own.

But, at least you got going...good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎12-03-2012
My Device: Curve 9300
My Carrier: orange

Re: Curve 9300

many thanks.