12-19-2012 05:19 AM
Its been always a dream for me to buy a blackberry phone since my schol time and now when I have bought Curve 9320 2 days back i am really very dissapointed.
Out of 10 incoming calls it get hanged in atleast 5-6 of them. And after that i am left with nothing to do. I really love blackberry but this issue is very frustating. Every time it hangs i have to remove the battery and put in again to restart the phone.
I have seen on the forum that a lot many people has this issue, is'nt there any permanent solution for this. Can i get help in this. I can keep my phone unlocked so that i can restart it by pressing the combination mentioned in forum. I have double tripple checked that no application is running in backend and also i hardly use it for applications. I just use it for calls even not for messages.
Please provide me a better solution so that i am not required to remove the battery again and again.
Hoping to hear a solution, permanent solution very very soon.
12-19-2012 05:22 AM
About Model And Carrier Info:
Its Blackberry Curve 9320 and carrier is Vodafone India.
OS: 7.1 Bundle 1647 (v126.96.36.1993,Platform 188.8.131.52)
Please help me please...
12-19-2012 11:37 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, if the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues in Safe Mode, then you have either an OS corruption issue or perhaps damaged hardware. To diagnose, however, is a rather tedious process.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!