09-23-2013 06:38 AM
Just got a new Curve 9320 and can't find the installed ringtones.
I go onto Profile/Change Sounds & Alerts/Phone Ringtone and the Ringtone box just gives me All Music/All Voice Notes/All Alerts. When choosing All Alerts the message is "No Ringtones". Surely there are some default ringtones installed on the phone but where can I find them?
09-23-2013 11:47 PM
Go to the blackberry website, download blackberry desktop software, plug your phone into your computer, click update, and reload your current software.
09-24-2013 11:13 AM
02-20-2014 04:05 AM - edited 02-20-2014 04:08 AM
Hi all, unfortunately it seems that there is a known issue with the software on certain models not recognising the pre-installed Wallpapers and Ringtones as "protected content" so if the device is wiped [through incorrect password entry or by chosing to do a security wipe] then these basic files will be deleted.
The KB35182 article provides a bit more information on this and suggests some possible fixes.
We have had success at reinstalling the Operating System via the Desktop Software and as long as you choose to update to a version of software newer than 7.1.0 bundle 2940/2941 it should prevent it happening again.
Hope that helps a little to understand what is happening, and i hope you can get your devices fixed
02-21-2014 12:36 AM