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Visitor
Posts: 1
Registered: ‎03-16-2013
My Device: Curve 9320
My Carrier: BSNL

Curve 9320: apps don´t work on Wi-Fi

I have new Curve 9320 with the latest OS 7.1. I am new user of Blackberry, but I am fond of the system and I want to continue to use it!
Every time I connect on my Wi-Fi (home and secure) there is only browser which is working. None of my applications (App world, Googlemaps, LogicMail, Twitter, Facebook, RSS etc.) work. The only solution seems to be to restart my phone completely. Then everything is fine except Gmaps and RSS (- there is still an announcement: please ensure that your device is connected to the wireless network and try again). I don´t understand it. If I turn on Wi-Fi, it everything should work normaly.

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9320: apps don´t work on Wi-Fi

Hi and Welcome to the Community!!

With a strong carrier network signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you may want to contact your mobile service provider for formal support...while rare, I've heard of some carriers denying BB-proprietary services via any channel but their own carrier data network (e.g., they restrict the use of WiFi).

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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