07-16-2014 03:29 PM
the email function on my 9320 is not working properly. I have successfully set up my gmail account on mydevice and I recieve emails and get notifications when they arrive, HOWEVER...
When I open the email all I can see is the subject heading and who it is from, there is no body of the message. Looking back through my old emails, the only ones I have been able to read fully are the ones I recieved from blackberry when I first set up my email confirming the setup. if I select reply or forward, it opens up the email draft but then the email app closes down completely and I am brought suddenly to my home screen.
What I have tried so far:
-turning device off and on again
-deleting and setting up my email account again
-bringing the device to where I bought it. they suggested downloading the blackberrydesktop manager on my PC and backing up then restoring my phone. I did this with no change in my blackberry's behavior
Any help or advice is much appreciated
Solved! Go to Solution.
07-16-2014 10:18 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should consider a full OS reload...to prepare, please review the Backup link in my auto sig on this post.
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