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Contributor
Posts: 11
Registered: ‎04-11-2013
My Device: BlackBerry Curve 9320
My Carrier: Orange

Curve 9320 not loading BBM or sending/recieving e-mails, HELP

BBM not loading on my Curve 9320, just says 'BBM setting up' but it doesn't and I also can't send or recieve e-mails, someone please help me, I got the phone 3days ago via LittleWoods Catalouge and I'm on Orange, if that matters?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Curve 9320 not loading BBM or sending/recieving e-mails, HELP

Register the phone on the network by following Options>Device>Advanced System Settings>Host Routing Table>(Menu Key)>Register Now.

 

Next, resend the service books to your phone by following Setup>Internet Email Accounts>(Menu Key)>Service Books>Resend Service Books.

 

(Note: The instructions might differ slightly from my instructions.....it's been a while since I've used anything pre-BB10).

 

 

Let us know if that does the trick.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 11
Registered: ‎04-11-2013
My Device: BlackBerry Curve 9320
My Carrier: Orange

Re: Curve 9320 not loading BBM or sending/recieving e-mails, HELP

I done the first part but when I click setup>email account it says 'checking for updates...' and just keeps loading, its still doing it now.
Highlighted
Contributor
Posts: 11
Registered: ‎04-11-2013
My Device: BlackBerry Curve 9320
My Carrier: Orange

Re: Curve 9320 not loading BBM or sending/recieving e-mails, HELP

When ever I click in Email Account it say's there's a problem conecting to the server.