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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎02-05-2013
My Device: Blackberry curve 9320
My Carrier: tesco

Curve 9320 problem

My curve 9320 keeps turning itself off and wont turn back on except when I reboot it by taking out the battery. Is there anything I can do?

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Curve 9320 problem

Hi Kittykatlou1993,

 

Welcome to the BlackBerry Support Community.

To resolve this issue please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Let me know if this helps.


-FS


 


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