07-22-2013 08:44 AM
Recently and for no reason, my Blackberry Curve 9320 turns itself off (even with 70% battery remaining), and then restarts (which is long), to have more or less than 10% battery left, putting the battery indicator in the red.
I did not fall on the ground, it is not especially damaged, it has never touched water, I bought it 1 year ago (new).
I do not understand and it's starting to annoy me a bit : I had already changed my blackberry last year because my old Curve had battery problems after 2 years of use...
What can I do ? :/
07-22-2013 10:51 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
07-23-2013 10:56 AM
07-23-2013 02:46 PM
Unfortunately it redid it this afternoon...
I have done the first things you explained, I have not got any other phone or battery here
Well...the only way to narrow down the issue to the next level is by completing the 2nd half there. The point is to try and rule out your battery as causal. So, finding someone with an identical battery who has no issues, and trading batteries, is the best (and least expensive) way to test this. Even buying a new battery isn't quite as accurate -- while certainly rare, a new battery can be defective.
If we assume that your battery is fine (and that is a HUGE assumption at this point), then the next step would be to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
All the while, keeping in mind, that if it is your BB hardware that is the issue, then no amount of internet-distance diagnostics nor OS/software level fixes will be of any use. But doing all of these things can get to the point of ruling out everything else, leaving hardware as the most likely cause. However, not yet having ruled out the battery as causal means that you could spend days doing things that will be useless (if indeed the battery is the root cause).
Good luck and let us know!